Can I visit and buy chocolate in person?

Yes! Come visit our retail boutique downtown Santa Barbara! We are open 7 days per week from 11a-6p, with the exception of Sundays when we have shortened hours from 11a-4p.

Is your chocolate suitable for vegan, soy-free, gluten-free or nut-free diets?

Chocolate is naturally dairy-free, and we ensure that our dark chocolate does not come into contact with any animal products. The exception would be our truffles which are filled with caramel or ganache, but keep your eye out for our vegan ganache filled truffles!

We do not process any nuts, soy nor gluten in our facility.

Will my chocolate melt during the hot summer months?

We are always happy to, and reserve the right to, hold orders until the weather cools. Due to the perishability of our chocolate, we use warm weather packaging and cool packs to protect the chocolate from heat during this time.

Also, during warm weather months, chocolate orders received Wednesday through Friday will ship the following Monday in an effort to avoid weekend layovers.

What shipping service does Twenty-Four Blackbirds Chocolate use?

USPS priority mail, we find the packages get there the quickest, cheapest, and with the least amount of problems that time and heat present.

Do you ship internationally?

If you’d like a product shipped internationally, please contact us here.

What if I want to expedite my shipping?

We have recently added a next-day/overnight shipping option, which is typically used in cases where warm weather necessitates a shorter travel and delivery window. You can find that option here.

Will Twenty-Four Blackbirds make local deliveries?

On a case-by-case basis we are happy to delivery to corporate addresses during their open business hours for a fee of $25 (you can find this add-on here). At this time, we do not offer delivery to residences, unfortunately.

Can I Modify My Order After Placing It?

Click here to contact us immediately with your order number and details.

The easiest way for Twenty-Four Blackbirds Chocolate to change an order is to cancel your initial order, issue a refund for the full amount, and then ask you to simply place a newly modified order.

Does Twenty-Four Blackbirds Chocolate have a return or refund policy?

If you are in any way unsatisfied with your order then we do hope you’ll be in touch. Please contact us and we’ll make it right.